Reporting & blocking
If you see something that breaks these rules, report it: use the report options in the app where available, or email help@zimango.app with a screenshot or description. You can also block users you don't want to hear from. Reports are confidential; the person you report is not told who reported them.
What happens when rules are broken
Depending on how serious it is, we may remove content, issue a warning, restrict features (such as chat), or suspend or terminate an account. Repeat or severe violations mean losing access to ZimanGo. Where we remove your content or restrict your account, we will tell you why, where the law requires it. Illegal content is removed and, where appropriate, reported to the authorities.
Appeals
If you think we got a decision wrong, email help@zimango.app within 30 days and tell us what happened. A human will look at it again. We aim to respond within 14 days.