Support Center
We're here to help you with any questions or issues you might have. Find answers to common questions, troubleshoot problems, or contact our support team directly.
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Serif Basak Apt. 47300
Nusaybin Mardin
Frequently Asked Questions
Account & Subscription
How do I reset my password?
Go to the login screen and click "Forgot password". Enter your email address and we'll send you a link to reset your password.
How do I cancel my subscription?
Open the app, go to Settings > Subscription, and select "Cancel Subscription". Your access will continue until the end of your current billing period.
Can I switch between monthly and annual plans?
Yes! Go to Settings > Subscription and select "Change Plan". You'll see options to switch between monthly and annual billing.
App Features
How do I change my target language?
Navigate to Profile > Language Settings. From there you can add new languages or change your primary learning language.
Technical Issues
The app keeps crashing. What should I do?
First, try closing and reopening the app. If that doesn't work, check for updates in your app store. As a last resort, uninstall and reinstall the app (your progress is saved to your account).
Why can't I hear any audio in the lessons?
First check your device volume. Then go to Settings > Audio Settings in the app to test the audio. Make sure you haven't muted lesson audio in the app settings.
My progress isn't saving. What's wrong?
Ensure you're logged in (check Profile). If you have connectivity issues, progress may not sync immediately but will save once you're back online. Contact support if the issue persists.
Common Issues & Fixes
Login Problems
Can't access your account
Ensure you're using the correct email/password combination
Try resetting your password if you've forgotten it
Check your internet connection
Contact support if you're still having trouble
Payment Issues
Problems with subscriptions or purchases
Check your payment method in your app store account
Ensure your card hasn't expired
Contact your bank to verify there are no blocks
Reach out to our support team with transaction details
Syncing Problems
Progress not updating across devices
Make sure you're logged into the same account on all devices
Check your internet connection on all devices
Force close and reopen the app to trigger a sync
Wait a few minutes as syncs can sometimes be delayed
Audio Problems
Can't hear lesson audio
Check your device volume and mute switch
Try using headphones to isolate the issue
Go to Settings > Audio to test playback
Restart your device if the problem persists