ZimanGo
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We're Here to Help

Find answers to your questions, get in touch with our support team, or learn more about ZimanGo.

Contact Information

Email Support

Get help via email from our support team

help@zimango.app

Phone Support

Any time

+41782185363

Live Chat

Write us on instagram we will answer, fast as possible.

Our Office

ZimanGo

8 Mart Mah. Aram Sok.
Serif Basak Apt. 47300
Nusaybin Mardin

Contact any time

www.zimango.app

Frequently Asked Questions

How do I reset my password?

How can I change my subscription plan?

How do I cancel my subscription?

How can I change the language I'm learning?

How do I report a bug or issue?

Common Issues & Fixes

App Crashes on Launch

If the app crashes immediately after opening:

  1. Force close the app and restart it
  2. Check for updates in your app store
  3. Restart your device
  4. If the issue persists, uninstall and reinstall the app

Connection Issues

If you're having trouble connecting:

  1. Check your internet connection
  2. Try switching between WiFi and mobile data
  3. Restart your router if on WiFi
  4. Check our status page for outages

Audio Not Working

If you can't hear the pronunciation:

  1. Check your device volume
  2. Ensure your device isn't on silent mode
  3. Try with headphones
  4. Check app permissions to ensure microphone access

Progress Not Saving

If your progress isn't being saved:

  1. Ensure you're logged in to your account
  2. Check your internet connection
  3. Force close and reopen the app
  4. Contact support if the issue persists