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Find answers to your questions, get in touch with our support team, or learn more about ZimanGo.
Contact Information
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Our Office
ZimanGo
Frequently Asked Questions
How do I reset my password?
How can I change my subscription plan?
How do I cancel my subscription?
How can I change the language I'm learning?
How do I report a bug or issue?
Common Issues & Fixes
App Crashes on Launch
If the app crashes immediately after opening:
- Force close the app and restart it
- Check for updates in your app store
- Restart your device
- If the issue persists, uninstall and reinstall the app
Connection Issues
If you're having trouble connecting:
- Check your internet connection
- Try switching between WiFi and mobile data
- Restart your router if on WiFi
- Check our status page for outages
Audio Not Working
If you can't hear the pronunciation:
- Check your device volume
- Ensure your device isn't on silent mode
- Try with headphones
- Check app permissions to ensure microphone access
Progress Not Saving
If your progress isn't being saved:
- Ensure you're logged in to your account
- Check your internet connection
- Force close and reopen the app
- Contact support if the issue persists